Help
Answers to common questions. This is a simulation, so phone numbers and offices are made up.
Frequently asked questions
Where is my periodic report?
Sign in, then go to Dashboard and look under Things to do. You can also go to Documents, then Submit Reports. The report only shows once its reporting window opens. If you see "There is nothing to do at this time," check back on the 1st of the month.
What is the report month?
It is the month before the due date. If your report is due in April, you report on what happened in March.
What proof do I need to send?
Send pay stubs for the report month, a lease or rent receipt, and bills for costs you list, such as child care or medical bills. You can upload photos or PDFs, up to 10 MB each.
What if I moved?
Put your new address in the address part of your periodic report. Send proof of your new address, such as a lease, rent receipt, or utility bill.
How do I reset my password?
On the sign-in page, choose "Forgot password." In this simulation, password reset is not available. Use the demo password you were given.
I did not get my code. What now?
Wait two minutes, then ask for a new code. Check that your phone number on file is right. Codes expire after ten minutes. In this simulation, the demo code is shown to you by the person running the demo.
How do I link a case to my account?
Sign in and open Link a case. You need your date of birth, ZIP code, and one of: the last 4 digits of your Social Security number, your EBT card number, or your case number.
How do I report a change?
If your household reports on a periodic report, report most changes there. Changes to address, people in the home, income, and housing costs all go on the periodic report.
How long does it take to process a report?
Most reports are reviewed within 10 days after the county gets everything. A confirmation number such as FB-123456 means we got it.
How do I check my EBT balance?
Call the number on the back of your card, or use the EBT card help section below. This site does not show card balances.
I started my report but did not send it. Is it saved?
Yes. Each part saves as you go. Sign back in and choose Continue the report. It must be sent by the due date.
Can I upload a document without an account?
Yes. Use Upload documents without an account. Uploading a document does not send your periodic report.
County offices
Simulated offices. These phone numbers do not work.
Central County Office
100 Example Way, Springfield
(555) 555-0101 (simulated)
Mon to Fri, 8 AM to 5 PM
Northside Service Center
22 Sample Blvd, Riverton
(555) 555-0123 (simulated)
Mon to Fri, 8 AM to 4:30 PM
Eastgate Family Center
9 Demo Court, Eastgate
(555) 555-0147 (simulated)
Tue to Sat, 9 AM to 5 PM
Valley Community Office
310 Placeholder Ave, Mill Valley
(555) 555-0168 (simulated)
Mon to Fri, 8 AM to 5 PM
How-to videos
- How to sign in and use two-step verificationComing soon
- Submitting your periodic reportComing soon
- How to upload proof from your phoneComing soon
- Linking a case to your accountComing soon
- Reading your notices and messagesComing soon
EBT card help
Your EBT card works like a debit card at stores that take it. If your card is lost or stolen, call the number on your card right away and ask for a new one. Never share your PIN. In this simulation, the EBT help line is 1-800-555-0190.
Privacy
This site is a student simulation. It stores only made-up demo data. Do not enter real personal information, such as a real Social Security number.
Accessibility
Pages work with a keyboard and a screen reader, and text can be made larger in your browser. If something is hard to use, tell the person running the demo.